Privacy Policy

Last Updated: [Insert Date]

Paula Cook Audiology (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://www.paulacookaudiology.co.uk (the “Website”) and our services.

1. Who We Are

Paula Cook Audiology provides audiology services, including hearing assessments and hearing aid fittings. We are the data controller for the personal data collected through this Website and our services.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide

• Contact details: Name, phone number, email address, postal address.

• Appointment details: Information you provide when booking an appointment.

• Health information: If you provide health-related information related to our audiology services.

• Communication records: Emails, messages, and feedback you send us.

b) Information Collected Automatically

When you visit our Website, we may collect:

• Technical data: IP address, browser type, operating system, and website usage statistics.

• Cookies and tracking data: See our Cookie Policy for more details.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage our audiology services.

• To book and confirm appointments.

• To respond to your enquiries.

• To send service updates, reminders, or important notifications.

• To improve our Website and services through analytics.

• To comply with legal obligations, such as healthcare regulations.

We will only process your personal data where we have a legal basis, including:

• Your consent (e.g., for marketing communications).

• Performance of a contract (e.g., providing audiology services).

• Legal obligations (e.g., maintaining medical records).

• Legitimate interests (e.g., improving our services).

4. How We Share Your Data

We do not sell or trade your personal data. However, we may share it in the following cases:

• With service providers (e.g., IT support, appointment scheduling software) who process data on our behalf.

• With healthcare professionals if necessary for your care (with your consent).

• To comply with legal requirements, such as court orders or regulatory obligations.

5. How We Protect Your Data

We take security seriously and implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

6. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law (e.g., healthcare regulations). After this period, we securely delete or anonymize your data.

7. Your Rights

Under UK data protection laws, you have the following rights:

• Right to access – Request a copy of the personal data we hold about you.

• Right to rectification – Request corrections to inaccurate or incomplete data.

• Right to erasure (“right to be forgotten”) – Request deletion of your data (subject to legal obligations).

• Right to restrict processing – Request a pause on data processing under certain conditions.

• Right to data portability – Receive your data in a structured format.

• Right to object – Object to certain data processing activities.

• Right to withdraw consent – Withdraw consent for processing at any time.

To exercise these rights, please contact us.

8. Cookies and Tracking

Our Website uses cookies to enhance user experience and track website usage. For more details, see our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to read them separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.